Store Policies

Returns

  • Non Firearm Merchandise: Must be within 7 days of purchase in original condition and packaging and will be subject to 20% restocking fee.
  • Firearms, NFA items and Ammunition are not eligible for return, once transferred.
  • Firearms or NFA items Not Transferred will incur a 25% restocking fee for  cancellation or return, SUBJECT TO management approval.
  • Special Orders are not eligible for return or cancellation once the item is ordered.
  • Group Instruction: 48 hours notice required for reschedule or in-store credit (unless otherwise posted).

 

Layaways

  • 25% deposit required to place item on layaway.
  • Under $1,000 must be paid in full within 60 days of the original transaction date.
  • Over $1,000 must be paid in full within 90 days of the original transaction date.
  • Cancelled layaways will be charged a 20% restocking fee as forfeited deposit. Balance will be returned as in-store credit.

 

Unresolved Background Check

  • Unresolved background checks will not be transferred to the individual.
  • Available options: See chart below.

 

Denied Background Check

  • Denied background checks will not be transferred to the individual.
  • Available options: See chart below.

 

Memberships

  • Cancellation requests must be emailed to [email protected] a minimum of 10 days prior to renewal date.
  • All Memberships automatically renew upon expiration.

 

Gunsmith Work

  • We recommend test firing and inspecting your firearm at time of pickup. Any concerns or issues must be addressed within 24 hours of pickup.

 

Transfers (Firearms received by Reno Guns & Range)

  • Unresolved or Denied background checks will not be transferred to the individual.
  • Available options: See chart below.

 

Storage Fees

  • Firearms that have been approved must be picked up within 30 days of background check submission or a new background check will be required. Firearms left over 30 days will incur a $10/mo handling fee.
  • NFA items that have been approved and not picked up within 30 days will incur a $10/mo handling fee.
  • Firearms and NFA items that have been Unresolved or Denied have 90 days to resubmit for a background check.  Items left over 90 days will incur a $10/mo handling fee.

 

Consignment Sales

  • 80% of sale price will be sent as check to Consignor 30 days after transfer of item.

 

Instruction (Cancellation or Reschedule)

  • A class may be rescheduled or store credit issued with written notice at least 48 hours prior to the start of class.
  • No credit will be given for cancellations within 48 hours, including no-shows, with the exception of documented illness or family emergency.

Firearm Transactions - Process Flowchart

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NFA Transactions - Process Flowchart

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