Store Policies

Returns

Non Firearm Merchandise: Must be within 7 days of purchase in original condition and packaging and will be subject to 20% restocking fee.
Firearms, NFA items and Ammunition are not eligible for return, once transferred.
Firearms or NFA items Not Transferred will incur a 25% restocking fee for cancellation or return, SUBJECT TO management approval.
Special Orders are not eligible for return or cancellation once the item is ordered.
Group Instruction: 48 hours notice required for reschedule or in-store credit (unless otherwise posted).

Layaways

25% deposit required to place item on layaway.
Under $1,000 must be paid in full within 60 days of the original transaction date.
Over $1,000 must be paid in full within 90 days of the original transaction date.
Cancelled layaways will be charged a 20% restocking fee as forfeited deposit. Balance will be returned as in-store credit.

Unresolved Background Check

Unresolved background checks will not be transferred to the individual.
Available options: See chart below.

Denied Background Check

Denied background checks will not be transferred to the individual.
Available options: See chart below.

Memberships

Cancellation requests must be emailed to [email protected] a minimum of 10 days prior to renewal date.
All Memberships automatically renew upon expiration.

Gunsmith Work

We recommend test firing and inspecting your firearm at time of pickup. Any concerns or issues must be addressed within 24 hours of pickup.

Transfers (Firearms received by Reno Guns & Range)

Unresolved or Denied background checks will not be transferred to the individual.
Available options: See chart below.

Storage Fees

Firearms that have been approved must be picked up within 30 days of background check submission or a new background check will be required. Firearms left over 30 days will incur a $10/mo handling fee.
NFA items that have been approved and not picked up within 30 days will incur a $10/mo handling fee.
Firearms and NFA items that have been Unresolved or Denied have 90 days to resubmit for a background check. Items left over 90 days will incur a $10/mo handling fee.

Consignment Sales

80% of sale price will be sent as check to Consignor 30 days after transfer of item.

Instruction (Cancellation or Reschedule)

A class may be rescheduled or store credit issued with written notice at least 48 hours prior to the start of class.
No credit will be given for cancellations within 48 hours, including no-shows, with the exception of documented illness or family emergency.