Store Policies
Returns
- Non Firearm Merchandise: Must be within 7 days of purchase in original condition and packaging and will be subject to 20% restocking fee.
- Firearms, NFA items and Ammunition are not eligible for return, once transferred.
- Firearms or NFA items Not Transferred will incur a 25% restocking fee for cancellation or return, SUBJECT TO management approval.
- Special Orders are not eligible for return or cancellation once the item is ordered.
- Group Instruction: 48 hours notice required for reschedule or in-store credit (unless otherwise posted).
Layaways
- 25% deposit required to place item on layaway.
- Under $1,000 must be paid in full within 60 days of the original transaction date.
- Over $1,000 must be paid in full within 90 days of the original transaction date.
- Cancelled layaways will be charged a 20% restocking fee as forfeited deposit. Balance will be returned as in-store credit.
Unresolved Background Check
- Unresolved background checks will not be transferred to the individual.
- Available options: See chart below.
Denied Background Check
- Denied background checks will not be transferred to the individual.
- Available options: See chart below.
Memberships
- Cancellation requests must be emailed to [email protected] a minimum of 10 days prior to renewal date.
- All Memberships automatically renew upon expiration.
Gunsmith Work
- We recommend test firing and inspecting your firearm at time of pickup. Any concerns or issues must be addressed within 24 hours of pickup.
Transfers (Firearms received by Reno Guns & Range)
- Unresolved or Denied background checks will not be transferred to the individual.
- Available options: See chart below.
Storage Fees
- Firearms that have been approved must be picked up within 30 days of background check submission or a new background check will be required. Firearms left over 30 days will incur a $10/mo handling fee.
- NFA items that have been approved and not picked up within 30 days will incur a $10/mo handling fee.
- Firearms and NFA items that have been Unresolved or Denied have 90 days to resubmit for a background check. Items left over 90 days will incur a $10/mo handling fee.
Consignment Sales
- 80% of sale price will be sent as check to Consignor 30 days after transfer of item.
Instruction (Cancellation or Reschedule)
- A class may be rescheduled or store credit issued with written notice at least 48 hours prior to the start of class.
- No credit will be given for cancellations within 48 hours, including no-shows, with the exception of documented illness or family emergency.
Firearm Transactions - Process Flowchart
Click the image below to enlarge
NFA Transactions - Process Flowchart
Click the image below to enlarge